RETURN POLICY

Last updated April 25, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@motivacy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Names and Adresses, and mail your return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

• personalized items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

• Returned items must be in their original form and have all original tags/labels attached.
• You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without this information.
• Returned items have to be not damaged

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@motivacy.com